ULC  Monitoring
 

Monitoring fees for digital and encrypted transmission accounts (utilizing GSM Cellular back-up as the secondary communications channel) are $25.00 per month which is invoiced either quarterly ($75.00 for three months service), semi-annually ($150.00 for six months service), or annually ($250.00 per year).  There are no additional charges or hidden fees for any signals your system is capable of producing. There is a nominal $90.00 set-up fee for accounts in the Lower Mainland/Vancouver area. This includes programming your existing digital communicator, setting up your keyholders, and providing you with a CAN/ULC-S561-13 Appendix “C” report.

For single line digital accounts, our monitoring rate is $150.00 per year.

Additional charges may be applied to those accounts requiring a more secure signal transmission means, such as DVACS, RF (Wireless Communication), or other level of active communication service.

For more information you can email us or telephone (778) 863-7147.

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MONITORING  FAQ

What do I need to take advantage of your low monthly monitoring fee?

You will have existing alarm control equipment that YOU own. We will not be able to extend our service to customers that are currently leasing or renting their alarm equipment from another provider.

What if I don't own the equipment?

There is usually a termination clause that forms part of the original equipment contract. In some instances, the alarm provider will simply remove their equipment, in which case you will have to replace it. This may or may not be cost effective depending on your particular circumstances. We will be happy to provide you with a competitive no obligation quotation as an alternative to continuing with your existing lease/monitoring contract.

What about terminating my existing contract?

In most cases there is a notice period your provider requires to terminate a contract. This is usually thirty (30) days. We would recommend you verify this by reviewing the terms and conditions specified in your providers terms of service agreement. You will have to make arrangements with your alarm provider to have your equipment released which will allow us to program your system to communicate with our station.

Do I need a ULC Shared Station or Full Service Certificate?

The National Building Code 2010 (adopted Provincially) Sentence 3.2.4.8.(4) reads as follows:

Notification of the fire department, as required by Sentences (1), (2) and (3), shall be provided in conformance with CAN/ULC-S561, “Standard for Installation and Services for Fire Signal Receiving Centres and Systems.”  (See Appendix A).

Appendix A-3.2.4.8.(4) reads:

Fire Department Notification  In some jurisdictions, the fire department may utilize, or have available, a municipal fire alarm system or equipment intended for receiving notification by means of a direct connection.  If used, it is expected that these systems and installations conform to the requirements of Sentence (4) so as to achieve and provide a uniform and reliable level of service.  It is also intended that a proprietary central station as well as a fire brigade used by a large corporation, university campus or similar site comply with Sentence (4).

Many jurisdictional authorities interpret these sentences to mean that either a Shared Station of Full Service Certificate has to be in place.  Others have accepted documentation in lieu (which includes a properly formatted Appendix “C” report) as long as the monitoring station is ULC Listed and capable of processing signals generated from your premises in accordance with the Standard.

Who will service my equipment?

We service what we monitor, and can provide an annual communicator test (accompanied by a CAN/ULC-S561-13 Appendix “C” report) for a nominal $85.00 flat fee. Customers participating in this programme can expect to have their communicator's back-up battery replaced when required at no additional charge (replacement of the communicator’s back-up battery will occur automatically every four years).

OK. Is the $250.00 fee for a year of monitoring a "TYPO"?

No, it’s not! If you decide to pay your monitoring fee for an entire year in advance, it reduces the amount of work involved in issuing invoices, tracking payments, etc. We believe in passing the savings on to you, our valued customer!

What about fee increases?

All of our monitoring contracts lock your fees in for a period of three (3) years. This means that you are guaranteed NOT to receive a fee increase for that period of time. And we don't anticipate we’ll be having any increases in the foreseeable future.

Where is Anubis' monitoring station located?

The main station is located in Burnaby, British Columbia. It's run by API Monitoring, one of the largest independently owned ULC listed monitoring facilities in North America.  API maintains satellite data centres in most major cities each of which can act independently if the need arises. They meet all Provincial and Municipal regulatory requirements.

What's required to monitor a fire alarm system in British Columbia?

Your local fire department is the final authority having jurisdiction in this respect. ULC provides the criteria for the proprietary on site equipment necessary to perform the data transmission, the type of telephone or communication interface, the central station alarm receiving equipment, and the central monitoring station itself. In ALL instances equipment we supply for the purpose of monitoring a building's fire alarm system meet these standards.

If my building doesn't already own one, what's the cost of installing an (or replacing an existing leased or non-compliant) ULC listed fire alarm communicator?

In the Vancouver/Lower Mainland area, it's $985.00 CDN (includes installation, programming, and CAN/ULC-S561-13 Appendix “C” Report). If you have existing digital communication equipment, the ONE-TIME-SETUP fee quoted above applies. If your equipment utilizes DVACS or some other form of secure encrypted communication, then upgrading to one of our digital communicators may be far more cost effective. For a free, no obligation survey, call or contact us.

What's different about a ULC Listed digital communicator?

There are several things. The most important is that the unit is required to monitor two separate, independent communication channels (communicators capable of monitoring two telephone lines must be able to utilize a second type of transmission means on the second line), and is capable of transmitting alarm, supervisory, and trouble signals on either. There are other subtle difference involving the common control housing, termination to the fire alarm system’s alarm, trouble, and supervisory outputs, a prominently visible AC power ON indicator light as well as a local trouble or fault indication that must employ both an audible and a visual notification means. The following digital communicator controls are available from most alarm dealers and are ULC listed for fire alarm monitoring:
 

 

Digital Security Controls
PC-5010ULC, PC-1616ULC
(must include DSC GSM-2600 or GSM-3700
and a compatible keypad)

 

 

Ademco
Vista 128FB
(must include Ademco / Honeywell GSM module
and a compatible keypad)

 

 

Manufacturer supplied Fire Alarm Control UDACT
(Universal Digital Alarm Control Transmitter)
(must have stand-alone independently powered GSM module for secondary communication channel or employ an active means of communication)

 


What about guard or runner response?

Runner service is available for a low monthly payment ($15.00 CDN) in addition to your monitoring fee. This simply means that a security guard is dispatched to the premises to meet First Responders and provide the necessary access.

Guard response is another option. They will perform what's called a "perimeter check" to ascertain whether-or-not you've been the victim of a break-in or someone has accessed the premise without the proper authority. They will then make the necessary call to First Responders and remain on-site until they arrive.  This is tailored to your individual requirements. Please contact us for more details on this aspect of our service.

Can I use a Shaw (or another) VOIP type telephone service for the primary line or secondary line?

No, you most certainly cannot.  A POTS (Plain Old Telephone Service) line (provided by Telus in the Lower Mainland) is required.  IP based telephone services employs a special modem with limited back-up power (usually four hours).  This is unacceptable because it doesn’t meet the requirements of CAN/ULC-S561-13.  Depending on your area, you could trade-off the required Telus line in favour of employing equipment that provides an active communications format, but this is often a more expensive way to go.

 

 

 

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